Chandigarh University, Gharuan takes this opportunity to invite students from your institute to participate in the joint campus placement drive by Amazon India for All Graduate students of 2020 passing out batch. The details are as follows.

About Company

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet .. http://www.amazon.com/

Company

AMAZON India (Work from Home)

Date of Drive

23rd January 2020

Venue

Chandigarh University, Gharuan (Kharar-Ludhiana Highway) Mohali

Stream Required

  • UG all streams (Any Graduate, Engg. or Non Engg.)

Eligibility Criteria

English Language fluency

Batch

2020

Job Role

Customer Service Associate (VCS)

Knowledge & Skills Required

    Desired skills

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills

    • Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure ‘Work-like’ environment with no disturbance during the work hours.
  • Experience working in a customer service environment for at least 6 months

    • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

    Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

    • Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations

Job Location

Chandigarh, Zirakpur, Mohali, Panchkula and Kharar.

Pay Package

Rs 1,58,950 to Rs 1,74,845

Additional benefits

  • Desktop (Computer) Provided by Amazon
  • Night Shift Allowance
  • Zeta Meal Card
  • Overtime Allowance
  • Internet Reimbursement

Note: All benefits, allowances and overtime are paid over and above the CTC mentioned